Our Professional Service Solutions That Assist You

PhoenixMed is your partner committed to enhancing the key performance indicators of your organization, including clinical, operational, financial, and patient/staff satisfaction goals. Our ultimate aim is achieving operational excellence at the corporate level. Our international experiences provide you access to deep clinical expertise and data analysis, aiding you in securing systems alongside a wide array of exceptional services that encompass every step of your operations. Tell us where we can assist, and we will tailor our services to provide solutions that meet your needs. Focusing on extraordinary service delivery through an exceptional focus on experience, we aid you in reaching your goals.

Optimization Services

We can help you enhance process efficiency and achieve continuous operational improvement. Our team offers data analysis and performance improvement services to boost process efficiency, optimize your technology and staff utilization, and provide interim leadership. By collaborating together, we assist you in optimizing your department, hospital, or business.

Upgrade Services

Our portfolio of upgrade services ensures that your technology remains up-to-date, secure, and current for your specific situation. These services encompass software maintenance, cybersecurity services, Trade Services, and financial models to sustainably provide access to the latest technology throughout the lifecycle.

Maintenance Services

Maximize operational efficiency and reduce unplanned equipment downtime. At PhoenixMed, we offer much more than simple maintenance for your technology. Our aim is to enhance performance, availability, and interoperability by keeping your technology sustainable and reliable. Reach out to us for technical phone support, on-site assistance, and direct remote issue resolution from experts with deep clinical insights. If you're seeking short or long-term services for medical imaging equipment and software, we can collaborate with you to choose the most suitable options that complement your in-house capabilities and budget.

Medical Equipment and Software Maintenance Services

Customized Maintenance Service Agreements

Flexible contracts for imaging systems, patient monitoring systems, ultrasound devices, and laser equipment are designed to meet evolving business needs. A comprehensive service portfolio is tailored to address unique maintenance challenges and financial requirements. Custom maintenance service agreements, designed to provide flexibility with a range of multi-tiered support packages, allow you to select service levels that align precisely with your in-house capabilities and individual clinical, operational, and financial goals. Our custom maintenance service agreements ensure that patient monitoring systems, imaging systems, ultrasound devices, and laser equipment are maintained by experts who understand how to maximize efficiency and productivity.

How We Extend Your Operating Time with Remote Monitoring Services

24/7 Online Monitoring

Continuous system analysis allows our experts to detect abnormalities before they impact system performance, safeguarding you against prolonged downtimes and unexpected costs.

Alert Response

Alerts generated by the system indicate that key system parameters critical for exceptional performance are outside specified norms. Our remote service engineers are always ready to address a potential issue before making a service call.

Remote Triage, Diagnosis, and Resolution

With our remote diagnostics, issues can be diagnosed remotely without disrupting your system workflow. Remote service planning allows you to access support at a time convenient for your system.

Software Updates and Upgrades

Automatic software updates and upgrades can be distributed and installed without disrupting workflow, ensuring your system is always operating on the latest version.

PhoenixMed Smart e-Alert

Alert Solution for Radiology Systems

PhoenixMed Smart e-Alert is an intelligent hardware or software tool that closely monitors the performance of your radiology system. Utilizing powerful sensor technology, it continuously monitors the key parameters of your radiology systems and automatically provides an alert if something goes wrong.

Features

• System Uptime Monitoring

Enables proactive remote monitoring of critical parameters on an hourly basis, helping you address potential issues before they arise.

• Reduce Unexpected Maintenance

Can assist in reducing unexpected breakdown costs for your imaging system.

• Eco-Friendly

PhoenixMed Smart e-Alert can help reduce unnecessary helium boil-off at your healthcare facility.

• Keep Data Control

Allows you to control which data is shared with PhoenixMed.