Ultrasound Technical Service

About PhoenixMed

PhoenixMed Ltd. is a global leader in clinical engineering related to technology and provides new opportunities for medical professionals everywhere. We continuously transform knowledge into service through innovations and medical engineering solutions. Every day, we take a step forward in international solutions. We share the knowledge and experience we have gained with the world of medicine.

Why PhoenixMed Medical Engineering Solutions?

As businesses invest in increasingly complex technologies, keeping these technologies and the employees who use them in optimal working condition becomes an extraordinary challenge. PhoenixMed helps your business overcome this challenge with trained, professional repair and support staff. When an accident or unforeseen event damages equipment or solutions, Repair Services are ready to help maintain business continuity. PhoenixMed customers can reduce maintenance costs and increase productivity by leveraging the support roles that PhoenixMed Engineers take on, benefiting from their deep knowledge of ultrasonic systems. Customer Support may involve upgrades to keep technology current and more. Optional Services can be tailored to the requirements of specific ultrasound systems your business needs, regardless of the brand (GE, Siemens, Canon, Samsung, Philips, Terason, Aloka, Hitachi). Additionally, PhoenixMed service offerings provide the flexibility you need to choose the right level of protection. PhoenixMed clinical engineering solutions can offer the innovative services and support your company needs to optimize its investments in ultrasound hardware, software, and solutions.

Service Quality

PhoenixMed Service enhances operational efficiency and production rates with fast, systematic service and advanced technical support. The service also supports customer growth and business innovation by sharing best practices through service engineers in 33 countries worldwide. To achieve this, PhoenixMed Service consistently develops and offers various customer service programs such as Warranty Extension and Managed Service.

Emphasize

PhoenixMed ensures business continuity and reduces risks arising from unforeseen events. Support business continuity with repair services for hardware, software, or solutions and response times as short as possible.

-Boost productivity with tailored 7x24 customer support according to your company's needs

-Reduce maintenance costs with an array of optional services encompassing various service conditions

Value-Protecting Technology Investments with Trained and Certified 24/7 Assistance

Every kind of business, due to significant investments in hardware, software, and solutions, requires proactive protection against unforeseen damages. The PhoenixMed service package offers a range of managed services with various provisions that help businesses optimize their technology usage and prepare for unexpected situations. PhoenixMed service encompasses Repair Services, Customer Support, and optional Services.

Choose a service package from the PhoenixMed service portfolio to gain the following advantages:

-Business continuity. Preserve business continuity while dealing with accidents and other unforeseen events using Professional Repair Services.

-Ongoing support. Ensure technology operates at peak efficiency with Regular Support.

-Cost efficiency. Reduce maintenance costs with tailored optional services based on individual product lines.

Maintenance Solutions

24/7, 365 days a year* P-RMS (Phoenix Remote Maintenance System)
This system enables continuous monitoring of system errors and automatic diagnosis of system and software versions.

24/7 call center: The customer support center operates 24/7, 365 days a year to provide quick responses to customer issues.

Upgrade service: PhoenixMed service assists customers in using the latest hardware through hardware and software upgrades, as well as optional device refurbishing.

Service delivery: PhoenixMed offers flexibility in selecting the coverage area that will meet the unique needs of customers, allowing them to choose the level of service support they require.

* The availability of managed services may vary by country or region.

Performance Solutions

P-RMS Focuses on Patients The Highest Uptime PhoenixMed recognizes the importance of allowing our customers to focus on patients, not medical equipment. Therefore, PhoenixMed has developed a state-of-the-art P-RMS (Phoenix Remote Maintenance System) with secure remote access. With real-time monitoring and remote diagnosis, the fastest solution that provides maximum uptime and performance will be found. Effective diagnostic monitoring and analysis help the system operate at its best and prevent technical issues in advance Proactive Maintenance Predicting future issues can be possible with P-RMS. System errors or warnings are monitored in real-time and can be analyzed to predict potential technical problems with the user's medical equipment. When problematic situations are detected, service engineers will perform a preventive maintenance visit to the field by bringing the necessary parts to solve the problem. When service engineers are informed about the status of the field from remote diagnostics, quick operation is possible. Your equipment will be secure against hacking or viruses through a virtual tunnel, and of course, patient information will also be safe.

Choose from Five Service Level Packages

Select a customized service package that suits your organization's needs. From the most basic services to the most comprehensive for each service category, PhoenixMed Service offers five service packages to meet your individual business needs. Each service package comes with its unique offerings.

From installation to cost-saving through a dedicated helpline, PhoenixMed Service provides everything you need to keep your medical equipment operational. You can request a dedicated repair personnel for regular maintenance and reach out to Samsung professionals for technical issues.